Refunds

Everything on this page runs from one address: paintedalways@gmail.com. A person reads it. Replying to your order email reaches the same place. Send the order reference, and a photograph of anything that arrived wrong.

Damaged or misprinted

A piece that arrives damaged, misprinted, or off-colour against its source scan is reprinted or refunded in full — your choice. We do not ask you to ship it back. A parcel whose tracking stalls and never lands is treated the same way.

Cancellation

Every physical piece is printed after you pay, so a change of mind cannot be returned once production has started. Write the moment you know: if the piece has not gone to press, we cancel it and refund in full.

Editions

The Edition Ledger refuses any sale past a stated edition size. If an edition sells out during a payment already in progress, that order is refunded in full without your having to ask — as the terms of sale say.

Digital downloads

A digital file that was paid for and never delivered is refunded in full. A delivered file cannot be returned, so it is not refundable — but if the file is corrupt or is not the piece you ordered, we send the correct one.

How the money comes back

Refunds go to the card that paid, through Stripe, and usually clear within 5–10 business days of being issued. We do not issue store credit in place of a refund.